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Frequently Asked Questions

To Customize your own Neon Sign

What Colors Are Available?

We have 18 different colors to select. The colors listed with a color tube covering will be a lighter shade of lit sign even when turned off. While this list is the list of our standard colors, please reach out to us if you prefer to have a color-changing option.

  • White
  • WARM White
  • Light Red
  • Red (color tube cover)
  • Orange (color tube cover)
  • Golden Yellow (color tube cover)
  • Lemon Yellow (color tube cover)
  • Mint (color tube cover)
  • Green
  • Deep Green (color tube cover)
  • Ice blue
  • Tropical Blue (color tube cover)
  • Electric Blue
  • Deep Blue (color tube cover)
  • Purple
  • Cotton Candy (color tube cover)
  • Pink
  • Deep Red (color tube cover)
What Fonts Are Available?

We offer 32 various fonts, including cursive, block, and double-lined options. We take great pride in providing the most extensive selection possible and will make your design a reality if it is not available in our list of available fonts. Please reach out to us with the name of the font you desire, and we will work with you to create the sign.

What Happens if I Cannot Create my Sign With Your Tool?

We offer all users a custom tool for customers who want their LED neon signs to be very unique. If you fit into this category, where you would like a sign with a custom design, please contact us with your artwork. We have almost any font, style, and shape to turn your design idea into a lit masterpiece.

Is There a Free Design Service Available?

Yes, there is a FREE custom design service and tool available to all customers. We offer one or more designs for you to approve without any additional charges. Before going into production, you can make changes or cancel the design for a full or partial refund. However, once the sign goes into production, there are no refunds available. If you do not select any proof to be sent to you, the sign will automatically go into production.

Frequently asked about Illusionneon’s Product

For LED Neon Signs:
Are Your LED Lights Plug-in or Battery Operated?

Most of our neon artwork needs to be plugged into a power socket. However, for small designs and lamps, we offer battery packs. You are welcome to contact us and determine if your design is suitable for batteries. We do provide transparent cords on both the sign and AC adapters, so you will not notice them when mounted. Finally, we offer a free remote and dimmer with every order at checkout.

How Do I Hang or Mount my Sign?

Our signs weigh between 6 to 11 pounds and come with pre-drilled holes, making mounting simple. They are also easy to transport due to their lightweight. We offer kits to assist with the hanging. However, there are simple hardware tools you can use as well.

  • Fishing wire – we recommend heavy-duty and use fisherman knots
  • Rope – we recommend any secure knotting styles
  • Heavy-duty Removable Hooks – strongly suggested that you use multiple hooks to distribute the weight for a secure hold

*Please note – we strongly recommend our mounting kits, and we are not responsible for any damages that occur to your wall with mounting.

Are Free-Standing Signs Available?

Yes, we offer neon signs with a clear, acrylic box or a stand-style base instead of mounting on the wall.

What Backboard Options are Available?

We mount custom signs on an acrylic backboard based on the design you have selected. However, if you have a preference, we will consider that whenever possible. Our two most common options are cut to shape and rectangle cut. The cut to shape is often seen with cursive fonts, and basic fonts generally come with the rectangular backboard. We also use clear as our standard color, but we also offer black, white, gold, and metallic silver. If you are looking for a multi-color background, ask us about our UV printed background options.

Do I Need a Remote or Dimmer?

While not mandatory, all our signs automatically come with a remote and dimmer at checkout. These remotes allow you to adjust the brightness, offer a party mode (flashing lights), and turn the light on and off.

Why Do I See Small Marks on the Sign?

All of our LED lights are handmade, and the minor marks are glue holding the PVC tubing to the acrylic backboard. Once the light is turned on, it should not be visible.

Can I Use My Sign Outside?

Our standard signs are designed for indoor use only, as they are not watertight. However, if you can protect them from any exposure to moisture, you can use them anywhere. We also offer custom signs available for outdoor use, but you will need to let us know before production.

Can I Have a Partial Neon Sign?

Our company offers signs that are both UV and LED neon printed. We can create a custom sign that uses both styles for a look you desire.

For 3D Lamps:
How Do I Use my Lamp?

When you purchase our 3D lamps, we offer a video to show how to use them. There are buttons to power on and off, as well as switching between colors. You will need to either connect the lamp to a power source or use AA batteries (not included). It is strongly recommended that you remove any batteries in the light before plugging them in, or it may not work correctly.

Do the 3D Lamps Consume High Voltage?

Our 3D Lamps are designed to use minimal power while lit. They consume, on average, roughly 0.012kw/h. You can leave it on all day or all night and still consume ten times less energy than a regular light bulb.

What is the Lifespan of a 3D Lamp?

Our 3D lamps are designed to shine for 50,000 hours. They are made of the highest quality materials and crafted by our team in the United States. We constantly test our products to ensure the best product for you.

What Are the Weights of 3D Lamps?

Our lamps are 5.3”x7.12”x2.5” and only weigh 0.7 pounds. They do fold into the box, allowing for easy storage.

Differences between Glass Neon and LED Neon Flex

What is the Difference Between Glass Neon and LED Neon?

We pride ourselves on creating a product that is safe, easy to use, and a long-life product. The following are the differences between LED and glass and why LED is better.

  • Affordable – LED is a cheaper product to make and easier to replace tubing for repairs.
  • Durability - LED is flame-resistant, flexible, and constructed of high-quality PVC tubing that is shatter-resistant.
  • Energy-Efficient - LED signs use less power than glass signs. Glass signs require a 3KV-18KV voltage, while LED only needs a 24V/120V.
  • Safety - LED lights are cool to the touch and do not shatter, making them safe around children and pets.
  • Easy Installation - LED signs are lightweight and mount similar to any artwork. There are no special installation instructions to follow.
  • Easy to Maintain – All of our signs require minimal to no maintenance, unlike glass lighting that needs professionals to maintain.
  • Lightweight – Our signs never weigh more than 12-pounds, so they are portable. This allows you to use them anywhere you desire without worrying about moving costs.
  • Noise-free - Glass signs are known for their annoying buzzing sounds, which are non-existent with LED lighting.
  • No Interference - LED lights do not interfere with other electronics in your house or office space.
  • Brighter Light - LED glows at 210 lm/m, unlike glass that produces light at 197 lm/m.
  • Longer Lifespan - LED lights last approximately five times longer than glass tube signs, roughly 50,000 hours.

The only thing that LED struggles to compete with glass tubing is the nostalgic look. We can create similar looks, but they will not be the same.

Are They Environmentally Friendly?

LED lights are designed to be ten times more efficient than glass tube lighting. They only use 24v/120v, making them more environmentally friendly. Glass signs will require 3kv-18kv voltage, increasing your energy costs and fire risks. Finally, LED signs are safer for the environment in that they last longer and do not use harmful chemicals. For those who are looking for natural products, we offer wooden backboards as an option.

About Production and Manufacturing

How Do You Create Your LED Signs?

All our signs are handmade, using LED PVC tubing, and placed on acrylic backboards. There is no glass in our products that will break and no mercury or neon gas.

Where are the Signs Made?

We have locations across the globe that handcraft these signs, including Los Angeles, Australia, and China. We select the location of creation based on your site and the specifications of the sign you desire.

What are the Signs Attached to?

We attach all of our signs to an acrylic backboard unless you request a different material. Our backboards are available in clear, metallic, UV printed (images available), or solid color. The shape is generally cut to shape or rectangular unless you request something specific. We are open to customization, so please let us know what you want before production.

What Other Types of Signs are Available?

The type of signs we can create is limitless. We have created signs for both businesses and home décor, as well as special events. Feel free to reach out to us on how you plan to use the light art to help us create the perfect design for you.

Shipping Policy & Payment

For LED Neon Signs:
What Are Your Terms & Conditions?

Our Terms & Conditions are as follows:

  • Signs & Products – Payment for all products ordered online is taken at the point of sale. You may pay via credit card or PayPal.
  • Create-Your-Own - Payment for all custom work is taken at the point of sale. You may pay via credit card or PayPal.
  • Custom Design by Us – Payment for all custom work we design is required before production. Once you have approved the design, we will send an invoice via email. You may pay via credit card or PayPal.
What Are Your Shipping Costs?

Shipping varies based on the destination location. For those in the United States, we have a flat charge of $29 added upon checkout. All other countries are calculated at the checkout. Please note that standard orders will take three to five weeks. We do offer “rush” orders, which ship to the United States addresses in two to three weeks from the sale date. There are additional costs added upon checkout. Please let us know the date you want the sign to arrive. All of our signs are handmade, and the production to shipment date reflects that timeframe. Customs in each country could cause a delay in the shipment process.

Why is the Turnaround 3-5 weeks for Standard Orders?

We take great pride in our work. Therefore, even though signs are standard designs, we hand-make to order. We expect orders to arrive around three to four weeks, depending on customs. However, sometimes it can take up to five weeks to ensure perfection with each piece. We try to factor in standard holding times at customs, but it can delay it when demand is high. Currently, we only offer rush shipping on United States orders. If we cannot get your order to you by three weeks, we will refund you the difference between rush and standard shipping.

For 3D Lamps:
What are the Shipping Rates on Lamps?

We offer the lowest shipping costs on the market for our 3D lamps. You can expect to incur minimal charges with shipping internationally, and we offer discounts on multiple product orders.

How Long Does Shipping Take?

For lamps that are ready to ship, you can expect them to arrive within 7 to 14 business days. We offer rush shipping in the United States, and they will arrive within five business days. Please talk to us about shipping times for custom-made products.

What Payment Methods Do You Accept?

Our 3D lamps accept credit cards, Apple Pay, and PayPal as forms of payment.

Warranties & Returns

Do You Have a Return Policy?

We only offer returns and refunds on faulty products. We will make every effort to resolve any issue you may have and attempt to fix the product. If the product is defective, we will review the situation in a case-by-case manner and decide whether a replacement, partial refund, or full refund is the best option. However, each decision is at the sole discretion of our company management.

What Are Your Return Procedures?

As mentioned above, we do have a return policy. The correct procedure must be followed for optimal results.

1. Please contact us immediately to let us know your order number, which products you wish to return, and why. We ask that you attach photographs of the defective sign or lamp and a short video displaying the problem. We do require both the video and the pictures so that we can properly diagnose the problem. If you are unable to provide us with either one, our abilities to assist are limited. We will reach out to you as soon as we have all the required information.

2. Please return the faulty product in the original packaging and all parts if we agree on a return. Returns must be shipped within 14 days of receiving the package.

3. If we agree on a replacement, we will immediately begin working on a new sign for you and ship it as quickly as possible. Production to shipping time will remain the same as the original product.

4. If we agree on a full or partial refund, we will let you know when to expect the refund.

Do Your Signs Come with a Warranty?

All our indoor signs come with a 24-month warranty, covering electrical components when used indoors only. Our outdoor signs come with a three-month warranty, covering electrical components when appropriately used. All resolutions for faulty signs will depend solely on the diagnostic finding and be handled in a case-by-case situation. The management department holds the right to all final decisions.

What is Your Warranty Coverage?

Our warranty only covers damages with the actual tubing, backboard, or electrical components. We hold no responsibility for any damages incurred during the installation or removal of our products. In the unlikely event that your sign is experiencing a faulty operation, we require photographs and a short video to be sent to us for diagnostic purposes. We will need the sign to be returned to us in the original condition and packaging you received. This will allow us to test the product and determine if a replacement or refund is necessary. We do provide all pre-drilled holes for mounting purposes. If you hire a professional to hang your sign, we will want to see where the sign was mounted to determine if the faulty display occurred during installation. If you have any questions or concerns, we are happy to assist. Please reach out and let us know your situation. We always look forward to hearing from you.

More FAQ about Illusionneon

Why Are You the Best?

You can rest comfortably purchasing a sign from us, knowing that every product is handmade with care. We use LED lights that are economically, environmentally, and family-friendly. Here are a few other reasons to choose us:

  • Inexpensive – We work to beat any quote for like customized signs
  • 24-month warranty – Every product comes with a 24-month warranty for faulty items on indoor products
  • Durable – Our products all use the latest technology that lasts longer and is shatter-proof.
  • Energy-Efficient – Our neon lights burn brighter with LED technology that uses less energy consumption. They also last roughly 50,000 hours.
  • Safe – You can trust these signs around all family members, as they are cool to the touch, and there is no breakable glass.
  • Easy Installation - All of our products have pre-drilled holes to assist in mounting.
  • Low Maintenance - Our products do not require professionals to maintain, and they are easy to clean.
  • Lightweight – All of our products weigh between 6 to 11 pounds, making them portable for any event.
  • Remote Control - We offer a remote control with all of our signs and lamps, including a power switch and ten brightness settings. You also can select a party mode that offers several flashing light speeds.
What Do You Make Your Signs Out Of?

All of our light art is constructed of LED flex. What to know about this technology:

  • Constructed of PVC and acrylic (no glass)
  • Powered by LED lighting
  • Encased in flexible rubber tube
  • Cost-effective, energy-efficient, safer, more durable than previous neon light products
  • Shines brighter than glass signs
  • Available in numerous colors, styles, and fonts
  • Available to customize with favorite quotes or designs
  • Personalization is possible
  • Custom tool available for all users
  • Available with different color backgrounds
  • Mounting available on a backboard, stand, encased in an acrylic box
How Much Will I Spend?

Our signs are more affordable than glass neon signs on the market. We keep our prices competitive and will beat any other price you find on the market. Please reach out for quotes on customized work, and you do not pay until you approve the design.

Why are you Cheaper?

There are many options available on the market, but you will notice our rates are cheaper than our competitors. We keep our prices low by not tacking on as high of markup as other companies do. This presents the product at an affordable rate.

How are your Signs Safer?

We offer you peace of mind with our neon products because no glass or toxic chemicals are used. They will not overheat, preventing fires or burning when touched. They are also energy-efficient, so they will not tax the power consumption of your property. LED flex technology is also more durable and less likely to break. Finally, every product comes with UL certification.

    Our website is 100% secure, payment via Paypal or credit cards. All user information is kept confidential to ensure the security of user information that you can shop at ease.
    A dedicated, professional team works tirelessly to provide superior neon signs for fast turnaround, from production to inspection.
    There are different occasions on this website to provide you with suitable products for you to buy, designers can design according to your neon size and pattern requirements so that you can buy satisfactory products.
    Most of the energy consumed by LED neon signs is transformed into lights and only 5% into heat. Our sign will never overheat. Not like traditional glass neon signs, LED neon signs don't consume that much electricity.